Last updated 14 October 2026
Booking amount
- A part payment confirms your booking. The amount is shared in your quote and depends on the hotels and season.
- The balance is due before the trip starts, on the date mentioned in your booking confirmation.
If you cancel
- 30 days or more before departure: full refund minus non-refundable hotel, train or flight charges already paid on your behalf.
- 15 to 29 days before departure: 50% of the total trip cost is refunded.
- Less than 15 days before departure, or no-show: no refund.
- All cancellations must be sent in writing on WhatsApp or by email.
Changing your dates
- You can move your trip to new dates once at no extra charge if you tell us at least 15 days before departure, subject to hotel availability and any difference in seasonal rates.
Weather, roads and events beyond our control
- Snow, landslides, road closures, strikes or government orders can change plans in the mountains. We will always reroute or reschedule to protect your trip.
- Extra costs caused by such events, like an additional night's stay, are payable by the traveller. Unused services are refunded wherever hotels and suppliers refund us.
Refund timelines
- Approved refunds are made to the original payment method within 7 to 10 working days.
Questions about this policy?